The Support module provides various views to organize and manage tickets efficiently:
- All Tickets View:
- A comprehensive list of all tickets, regardless of their status.
- This view helps managers get an overall view of all support activity.
- Filter and Search:
- You can filter tickets based on criteria such as:
- Status: Filter by New, Open, Pending, Resolved, etc.
- Priority: View tickets by priority level (Low, Medium, High).
- Assigned Agent: Filter tickets assigned to specific agents.
- Customer: Search for tickets based on the customer’s name or company.
- You can also use the Search Bar to find tickets by keywords, ticket ID, or customer name.
- You can filter tickets based on criteria such as:
- Custom Views:
- Create custom views for your team, such as:
- My Tickets: View only tickets assigned to you.
- High Priority: Show tickets marked as High Priority.
- Unresolved Tickets: Show only tickets that are still open.
- Create custom views for your team, such as:
