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Managing Ticket Views

< 1 min read

The Support module provides various views to organize and manage tickets efficiently:

  1. All Tickets View:
    • A comprehensive list of all tickets, regardless of their status.
    • This view helps managers get an overall view of all support activity.
  2. Filter and Search:
    • You can filter tickets based on criteria such as:
      • Status: Filter by New, Open, Pending, Resolved, etc.
      • Priority: View tickets by priority level (Low, Medium, High).
      • Assigned Agent: Filter tickets assigned to specific agents.
      • Customer: Search for tickets based on the customer’s name or company.
    • You can also use the Search Bar to find tickets by keywords, ticket ID, or customer name.
  3. Custom Views:
    • Create custom views for your team, such as:
      • My Tickets: View only tickets assigned to you.
      • High Priority: Show tickets marked as High Priority.
      • Unresolved Tickets: Show only tickets that are still open.
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