- Navigate to the Support Tickets Page:
- Click on Support from the main navigation.
- You will be directed to the support overview page, which displays a list of all support tickets.
- Add a New Ticket:
- Click on the Create New Ticket button.
- A form will appear with the following fields:
- Ticket Title: Enter a brief, clear title summarizing the issue.
- Customer Name: Select the customer who has raised the issue. If the customer is not in the system, you can add a new customer.
- Ticket Type: Choose the type of issue (e.g., Technical, Billing, General Inquiry).
- Description: Provide a detailed description of the issue.
- Priority: Select the priority level (Low, Medium, High).
- Due Date: Set a deadline for resolving the ticket.
- Assigned To: Assign the ticket to a team member who will handle it.
- Status: Choose the ticket’s current status (e.g., New, Open, Pending, Resolved).
- Add Attachments (Optional):
- You can add files or screenshots that will help the support agent understand the issue more clearly.
- Click Attach File and upload any relevant documents.
- Save the Ticket:
- Once you have filled out the form, click Save. The new ticket will now be visible in the support ticket list.
How Your Customers Can Create a Support Ticket
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