- Go to Support > Knowledge Base.
- Click the “New Article” button.
- Fill in the article details:
- Subject/Title – What the article is about.
- Category – Organize content into folders (e.g., Billing, Account Settings).
- Description – The content area (supports formatting, links, and images).
- Visible to Clients – Toggle ON if this article should appear in the Client Portal.
- Optional:
- Attach files, screenshots, or documents.
- Add internal notes (visible only to staff).
- Set Ordering to define the article’s position within a category.
- Click Save to publish.
Creating a Knowledge Base Article
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