Table of Contents
Overview #
The Knowledge Base module allows you to build a self-service help center for your customers and staff. It’s a centralized location for articles, FAQs, tutorials, and documentation — reducing support tickets and empowering users to find answers independently.
🎯 Key Benefits #
- ✅ Reduces support workload.
- ✅ Improves customer experience.
- ✅ Enhances team training and onboarding.
- ✅ Can be made public or private (visible only to logged-in users).
🧭 Accessing the Knowledge Base #
From the main sidebar:
- Navigate to Support > Knowledge Base.
- You’ll see a list of existing articles categorized into folders.
From the Client Portal:
- Clients can view categorized Knowledge Base articles if they are marked as public.
