- Customer Complaint Resolution:
- Goal: Address customer complaints promptly and effectively.
- How to Implement: When a customer submits a complaint, create a support ticket. Assign it to the support team, who will investigate and resolve the issue. Once the issue is resolved, the ticket is closed, and the customer is notified of the resolution.
- Technical Issue Assistance:
- Goal: Provide technical support for customers experiencing issues with your product or service.
- How to Implement: When a customer experiences a technical issue, create a support ticket to track their problem. The support team can communicate with the customer, troubleshoot, and resolve the issue, marking the ticket as resolved once the issue is fixed.
- Product Returns/Exchanges:
- Goal: Manage returns and exchanges smoothly.
- How to Implement: For each return or exchange request, create a ticket that includes the product information, customer request, and status updates throughout the process.
- Subscription Management:
- Goal: Handle customer inquiries related to subscriptions, such as renewals, upgrades, or cancellations.
- How to Implement: If a customer has a question or issue regarding their subscription, create a support ticket. Provide them with the necessary information or take action to resolve the problem.
Use Cases for the Support Module
< 1 min read
Updated on May 1, 2025
